Homeowner Services Director

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• Associate (Preferred)
• Case management: 3 years (Preferred)
• Driver's License (Preferred)

Employee discount

Professional development assistance

Wild Rivers Habitat for Humanity is seeking a personable, skilled Homeowner Services Director to add to our team. This passionate individual will inspire and guide applicants through their homeownership or home repair journey to economically empower their lives for generations to come. Come make a difference with us at Habitat.

The Homeowner Services Director provides support for the Homeowner & Repair programs. This position will develop and maintain an ongoing relationships with potential applicants and program families during their program participations and after closing on their homes.. A high degree of attention to detail and recordkeeping is required. The Homeowner Services Director must be a team player, capable of solving challenges and finding solutions to a great array of family challenges. Position is part time and based out of Spooner, WI but requires occasional travel within our service area.

Key Responsibilities:

Homeowner Services:

• Manage and grow the Homebuyer and Home Repair programs
• Conduct pre-qualifying interviews with potential applicants
• Manage incoming applications
• Enter applicant's information accurately in the database system and manage updates as needed
• Serve as client liaison, communicating project schedules, next steps, etc.
• Explain and establish expectations to approved applicants regarding the loan and grant closing process
• Organize dedication and outreach events
• Provide a consistent, high level of service and protection to prospective applicants’ sensitive and personal information while supporting affiliate compliance within the complicated landscape of mortgage lending, and anti- discrimination laws
• Develop relationships with outside agencies to further advance our programs and provide greater service to our partner families and the communities we serve
• Always work professionally and courteously with all individuals
• Assist with planning and executing events, including volunteer activities, town halls, employee & volunteer appreciation week and other social gatherings
• Develop relationship between Habitat and faith-based/community organizations as a source of homeowner applications, volunteer teams, and funding
• Coordinate with township officials, housing agencies, churches, and other community partner organizations to identify potential applicants

KNOWLEDGE, SKILL & ABILITY REQUIREMENTS:

• Ability to communicate clearly and concisely verbally and in writing.
• Ability to establish and maintain cooperative relationships and work with people from a wide variety of social, economic, and ethnic backgrounds.
• Computer proficiency including Microsoft Office Applications.
• Accuracy, high attention to detail, and thoroughness.
• Ability to operate efficiently and quickly in a fast-paced environment.

Job Type: Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Professional development assistance

Schedule:

• Day shift
• Monday to Friday

Education:

• Associate (Preferred)

Experience:

• Case management: 3 years (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location